Only call the emergency support number if a problem is encountered that results in a library being unable to carry out critical functions. Critical functions are defined as:

• Login
• Check out/in
• TRACpac searching
• Patron registration

After-Hours Emergency Phone: 1-877-452-8722

Leave a voice message so that YRL support staff can contact you about your problem. When leaving a voice message, please provide as much information as possible, including your name, the library, and your telephone number.
 

Holiday After-Hours Support

During December 24, 2011 to January 2, 2012, After-Hours Emergency Support will be available for emergencies involving critical functions during the following times:

There will be no service on December 25, 26, 31 and January 1.
 

Regular After-Hours Emergency Support is only available during the following times:

A problem with a single item is not an emergency. Problems that are not emergencies should be directed to system headquarters staff the next business day. If you have a record lock that is not preventing you from carrying out critical functions, there is no need to contact after hours emergency support.