FAQs about Websites for Libraries


General Website Questions


Side Content and Banners


Photo Galleries and Resource Lists


Links and Linking

Latest News and Calendar Events




General Website Questions

An error message 404 appears when I log in. What do I do?


Click on Home and the 404 message will disappear.

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An error message 403 appears when I log in. What do I do?

Contact a Client Services Librarian letting us know you received this message as well as what your Polaris username is. 

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I added a new library logo to my site but only see my previous library logo. How do I fix this?

You need to do a hard refresh. To do this you need to hold down shift and the refresh button and you should see your new logo up on your site. 

 

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What is weight?

Weight determines the order of different items on your website. You can adjust weight for menu items, banners, side content and resource lists. The heavier the weight or larger the number the more right it will appear or the lower down it will appear on a list. The lighter the weight or smaller the number the more left it will appear or higher up it will appear on a list. 

 

 

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Where can I find my content for editing?

Once you are logged in click on Administer. Almost all of your pages are in content under content management except for resource lists and webforms. They have their own sections to click on. When you click on content you will see a full listing of all of your content that you have created. Find the page you are looking for and press edit. 

 

 

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I do not want to have current news or this day in history up on my site. Can either or both be removed?

Yes. Contact a Client Services Librarian and let us know you would like current news, this day in history or both to be taken down. 

 

 

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How do I add or change information to the hours, location and contact area?

All of the Instructions to edit your library information is located on the Editing Library Information page on this website.

 

 

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Do you have to back up the website?

No you do not. Everything on your website is saved on a server so you do not need to worry about this. 

 

 

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Side Content and Banners

What size should my side content be?


Your side content should be 200x100 pixels. You can publish a limit of 5 side content items on each side of the page, not counting the permanent side content (i.e. Events calendar and library information). 

 

 

 

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What size should my banner be?

Your banner should be 480x240 pixels. 

 

 

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How many banners should I have?

You should have between two and five banners. If you have less than two the banner will not scroll and if you have more than five the banners can start to not work properly.

 

 

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How do I change the order of my banners?

To change the order of your banners you need to assign all of your banners different weights. To have a banner appear earlier on you need to give the banner a smaller weight. To have a banner appear farther down on the slide show you need to give the banner a larger weight. 

 

 

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Photo Galleries and Resource Lists

How do I change the order of my photos in a gallery?


To change the order of your photos in a gallery you will go to the backend of your photo gallery and scroll down to the file attachments section where all of your photos are. Find this symbol beside the image you want to move  and hold your mouse over it and drag it either up or down to where you want it to go. Once you have finished adjusting all of your photos make sure to scroll down to the bottom and save the gallery so that it will remember the new order you have created. 

 

 

 

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Is there a limit to how many photos I can add?

No there is not. You can add as many photos as you like to your gallery.

 

 

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Is there a limit to the size of each photo I add to the gallery?

Yes. The maximum size of each photo is 10MB

 

 

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How do I change the order of my books in my resource list?

To change the order of your books in your resource list you need to assign all of your books different weights. To have a book appear earlier on you need to give the book a smaller weight. To have a book appear farther down on the resource list you need to give the book a larger weight. 

 

 

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How many items can I have in a resource list?

You can have three, six, or nine items. If you add more than nine items the resource list may start to not work properly. If you choose a number besides three, six, or nine there will be white space in your resource list which does not look as attractive.

 

 

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Can I put a resource list on a page other than the main page?

Yes. Create the resource list and leave it unpublished. Contact a Client Services Librarian and let them know the name of the resource list as well as what page you would like the resource list to appear on.

 

 

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Can I have more than one resource list on my site?

Yes you can. Your most recently created resource list will appear at the very bottom of all your resource lists.

 

 

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Links and Linking

Can I change how one of my links open so that it opens in a new window?

 

 

 

 

Yes. When creating the link choose the tab target after entering in the URL. In the drop down menu under target choose New Window (_blank).

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Can I change how one of my links open so that it opens in the same window?

Yes. When creating the link choose the tab target after entering in the URL. In the drop down menu under target choose Same Window (_self).

 

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How do I create a link to TumbleBooks, TumbleReadables, and TumbleTalkingBooks so that when you are directed to the site you are logged in?

For TumbleBooks copy and paste the link
http://www.tumblebooks.com/library/auto_login.asp?U=yrl&P=libra

For TumbleReadables copy and paste the link
http://www.tumblebooks.com/tumblereadable/auto_login.asp?u=yrl&p=login

For TumbleTalkingBooks copy and paste the link
http://www.tumblebooks.com/talkingbooks/auto_login.asp?U=yrl&P=login

 

 

 

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Latest News and Calendar Events

I want to see more than two news items on my home page under latest news. Is this possible?

Yes. Contact a Client Services Librarian and let us know how many latest news items you would like on your home page up to ten news items. 

 

 

 

 

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I want to add a link to my latest news item. Is this possible?

Yes you can add a link to your latest news item as long as you stick to the following rule. If you want the link to appear in the small section that actually appears on your home page before the read more icon, the actual web address (URL) has to be under 50 characters. If the link is longer than 50 characters the link will need to either appear after the read more button or it will need to be shortened. To shorten a link go to the website http://tinyurl.com and enter in the web address (URL) and click on "Make Tiny URL." This website will then create a short URL for you that you can use for your latest news item. 

 

 

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How do I make my calendar a drop down menu item?

Click on this PDF link of How to Make Your Calendar a Drop Down Menu Item (PDF) for full instructions. 

 

 

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